We Redefine Customs Operations with Our Digital Strength
With our infrastructure that digitalizes business processes, we offer a new standard in customs operations. Thanks to real-time tracking, customizable reports, and secure data management, your transactions remain under your control at all times.
We continuously update and improve our information technology infrastructure to ensure that customs and foreign trade operations are carried out seamlessly, securely, and quickly. Our hardware and software systems are planned to support operational continuity and are improved in line with technological developments.
An infrastructure architecture based on redundancy has been established for critical hardware, and alternative working scenarios have been implemented against possible failures and interruptions. All hardware used is supplied from vendors that comply with defined quality standards and is secured through maintenance and support agreements with solution guarantees.
In case access to the data center is interrupted during extraordinary situations such as earthquakes, floods, and similar events, Disaster Recovery Centers have been structured at our Mersin and Kayseri Operation Centers. In this way, our systems can continue operating through alternative centers and service continuity is maintained.
Software Development
The GGM Online Portal, developed specifically for our company, enables reports related to foreign trade operations to be presented in a flexible, up-to-date, and customizable manner according to needs. In addition to standard reporting, we also have a wide range of custom report infrastructures created in line with our customers’ operational structures and expectations.
Thanks to measurement systems developed through the joint efforts of our software team and Efficiency Committee, all business processes are regularly monitored and performance analyses are carried out. This structure contributes to more effective process management and continuous improvement.
Possible errors are prevented through automatic and systematic checks applied within the system before declaration registration. In addition, further security and verification steps have been integrated into processes through post-control mechanisms developed to reduce risks arising from customers or personnel.
Network and Communication Infrastructure
Internet access at our operation centers and branches is provided through a multi-line structure. Thanks to line redundancy established over ME, RL, VDSL, ADSL, and 4.5G infrastructures, the system automatically switches to backup lines in case of connection interruptions. This structure ensures that business processes continue without disruption under all conditions.
Integration and Digital Processes
To provide speed, accuracy, and cost advantages in customs and foreign trade operations, we digitalize our processes with strong integration infrastructures. Core operational steps such as file opening, invoicing, declaration preparation, and financial data transfer are managed through integrated systems without the need for manual intervention. As a result, non-value-added tasks are reduced, workflows are accelerated, and operational efficiency is significantly increased.
Our integration solutions, which enable automatic declaration creation and secure transfer of financial information between systems, provide companies with time and cost savings while allowing processes to progress in a more controlled manner.
At every stage of foreign trade operations, processes such as obtaining goods information from carriers, preparing import and export declarations, creating cost and declaration data, providing detailed invoice and receipt information, and generating comprehensive operational reports are carried out using EDI, XML, HTTP/HTTPS, FILE/FTP integration methods. Thanks to this structure, data transfer is performed quickly, securely, and in compliance with standards.
For high-volume, repetitive, or non-integrable business processes, Robotic Process Automation (RPA) and Artificial Intelligence (AI) supported solutions are implemented. Thanks to these technologies, operations are completed in less time, error rates are minimized, and we provide our customers with a higher-quality, uninterrupted, and reliable service.
Notification Email System (Business Tracking)
All transaction steps related to customs operations are recorded in the system through file-based tracking codes. Throughout the entire process, from file opening to the delivery of accounting documents, transaction statuses are instantly sent to the email addresses of authorized persons in line with the company’s requests and needs. Thanks to this structure, users can continuously follow every stage of the process through automatic notifications.
Web Customs Business Tracking System
We provide unlimited reporting services for all transactions carried out for our customers. Through Web Customs, all required reports can be obtained from our system 24/7. By logging in with a user code and password through our website at https://gurdal.com/ , users can access their documents in digital format whenever they wish, follow all business processes, especially customs and accounting transactions, and instantly access other reports. Through our web-based application accessible via our website, various import, export, finance, and accounting reports can be generated, while instant charts and tables can also be viewed. These reports may include data such as real-time declaration status, declaration and receipt information, GTIP-based costs, periodic operational performance, and KPI measurements.
Digital Archiving
All documents submitted by customers during customs consultancy operations, together with official documents produced during the transaction process, are digitalized along with invoicing and payment records after the process is completed. The relevant documents are classified in PDF format in accordance with standards and transferred to the central document management system.
Archived files are made available to authorized users through the GGM Online Platform. Users can access and view the files assigned to them online and, when needed, securely download them to their own storage environments.
Reporting
In line with our customers’ needs and expectations, all data related to operational processes is analyzed and structured from our central data pool. The information obtained is prepared not only as standard reports, but also as detailed reports specially designed for companies.
The prepared general and custom reports are shared at predetermined intervals with authorized persons or departments; thus, processes can be monitored transparently and managed effectively. Thanks to the reporting we provide, our customers can access accurate and up-to-date information on operational status, transaction details, cost items, and performance indicators in a timely manner.
This approach supports companies’ decision-making processes, increases operational control, and provides a sustainable management opportunity in foreign trade activities.
Digital Communication and Remote Management
Our company has been actively using video conferencing technologies for many years. Meetings and training sessions held between operation centers and branches are regularly conducted in digital environments; this accelerates information sharing and strengthens organizational coordination.
Software Development and Process Measurement
Thanks to digital platforms developed specifically for our company, reporting related to foreign trade processes is presented in a flexible and dynamic structure. Operational visibility is increased through custom reports defined in accordance with our customers’ business processes.
CRM and Operational Software
CRM solutions on our company’s digital platform are used to effectively manage customer relations, follow sales activities, and generate actionable data.
Software solutions suitable for operational needs are used in the management of foreign trade and customs clearance operations, as well as in electronic data transfer processes with public institutions. These systems are continuously improved in line with expectations and process development.
Process Management, Transparency, and Efficiency
Recognizing the importance of transparency and control in customs and foreign trade operations, we open our processes and system infrastructure directly to our customers. In this way, you can follow every stage of your transactions and maintain full control over your operations.
- Transaction statuses related to customs declarations can be monitored instantly online, and automatic reports can be obtained through the system.
- All records and documents related to the declaration can be easily accessed through our secure E-Archive infrastructure.
- Through custom reports prepared according to your operational needs, declaration information, transaction steps, and cost items are shared transparently.
- Defined performance targets related to processes are regularly monitored and reported, ensuring continuous improvement.
Operational Efficiency and Digital Control
Thanks to our electronic data transfer infrastructure, declaration and status information is transferred between systems quickly and through a standardized structure. This structure provides speed gains in operational processes while minimizing manual tasks and the risk of errors.
Through system integrations, all payment records carried out on your behalf are shared electronically; pre-accounting processes are shortened and you are able to track your costs more effectively.
Through control and verification mechanisms implemented in our IT systems, standardization is achieved in processes and possible errors are aimed to be prevented.
