Redefining Customs Operations with Our Digital Strength
With our infrastructure that digitalizes business processes, we set a new standard in customs operations. Thanks to real-time tracking, customizable reports, and secure data management, your processes remain under control at all times.
In order to ensure that customs and foreign trade operations are carried out seamlessly, securely, and swiftly, we continuously update and improve our information technology infrastructure. Our hardware and software systems are designed to support operational continuity and are enhanced in parallel with technological developments.
A redundancy-based infrastructure architecture has been established for mission-critical hardware, and alternative operating scenarios have been implemented against potential failures and interruptions. All hardware used is procured from suppliers that meet defined quality standards and is secured through maintenance and support agreements with guaranteed solutions.
To mitigate the risk of losing access to the data center in extraordinary situations such as earthquakes, floods, and similar events, Emergency Response Centers have been established at our Mersin and Kayseri Operation Centers. In this way, our systems can continue to operate through alternative centers, preserving service continuity.
SOFTWARE DEVELOPMENT
The GGM Online Portal, developed specifically for our company, enables flexible, up-to-date, and adaptable presentation of reports related to foreign trade operations. In addition to standard reporting, we also have a wide range of customized reporting infrastructures tailored to our clients’ operational structures and expectations.
Thanks to the measurement systems developed through the joint efforts of our software team and our Productivity Committee, all business processes are monitored regularly and performance analyses are carried out. This structure contributes to more effective management of processes and supports continuous improvement.
Potential errors are prevented through automatic and systematic controls applied within the system before customs declarations are registered. In addition, supplementary security and verification steps have been integrated into processes through post-control mechanisms developed to reduce customer- or personnel-related risks.
NETWORK AND COMMUNICATION INFRASTRUCTURE
Internet access at our operation centers and branches is provided through a multi-line structure. Thanks to line redundancy established over ME, RL, VDSL, ADSL, and 4.5G infrastructures, the system automatically switches to backup lines in the event of connection interruptions. This structure ensures the uninterrupted continuation of business processes under all conditions.
INTEGRATION AND DIGITAL PROCESSES
In order to achieve speed, accuracy, and cost advantages in customs and foreign trade operations, we digitalize our processes through strong integration infrastructures. Core operational steps such as file opening, invoicing, declaration preparation, and financial data transfer are managed through integrated systems without the need for manual intervention. In this way, non-value-added tasks are reduced, workflows are accelerated, and operational efficiency is significantly improved.
Our integration solutions, which enable the automatic generation of customs declarations and the secure transfer of financial information between systems, provide companies with time and cost savings while allowing processes to progress in a more controlled manner.
At every stage of foreign trade operations, processes such as obtaining goods information from carriers, preparing import and export declarations, generating cost and declaration data, providing detailed invoice and receipt information, and producing comprehensive operational reports are managed using EDI, XML, HTTP/HTTPS, and FILE/FTP integration methods. This structure ensures that data transfer is carried out quickly, securely, and in compliance with standards.
For high-volume, repetitive, or non-integrable business processes, Robotic Process Automation (RPA) and Artificial Intelligence (AI)-supported solutions are deployed. Through these technologies, operations are completed in a shorter time, error rates are minimized, and our clients are provided with higher-quality, uninterrupted, and reliable service.
NOTIFICATION EMAIL SYSTEM (WORKFLOW TRACKING)
All process steps related to customs operations are recorded in the system through file-based tracking codes. Throughout the entire process—from the opening of the file to the delivery of accounting documents—status updates are instantly sent to the email addresses of authorized persons in line with the company’s requests and needs. Thanks to this structure, users can follow every stage of the process continuously through automatic notifications.
WEB-BASED CUSTOMS WORKFLOW TRACKING SYSTEM
We provide our clients with unlimited reporting services regarding all transactions carried out on their behalf. Through our web customs platform, all requested reports can be obtained from our system 24/7. At any time, users may access their documents digitally by logging in to https://gurdal.com/ with their user code and password, and can track all business processes—especially customs and accounting transactions—as well as access other reports instantly. Through our web-based application accessible via our website, a wide variety of import, export, and finance-accounting reports can be generated, while real-time charts and tables can also be viewed. These reports may include data such as real-time declaration status, declaration and receipt details, GTIP-based costs, periodic operational performance, and KPI measurements.
DIGITAL ARCHIVING
All documents submitted by clients during customs consultancy operations, together with the official documents generated throughout the transaction process, are digitized after the completion of the process along with invoicing and payment records. The relevant documents are classified in PDF format in accordance with standards and transferred to the central document management system.
Archived files are made available to authorized users through the GGM Online Platform. Users can access and view the files assigned to them online and, if needed, securely download them to their own storage environments.
REPORTING
In line with our clients’ needs and expectations, all data related to operational processes is analyzed and structured through our central data pool. The information obtained is prepared not only as standard reports, but also as detailed reports specially designed for each company.
The general and customized reports prepared are shared at predetermined intervals with authorized persons or units, thereby ensuring transparent monitoring and effective management of processes. Through the reporting services we provide, our clients can access accurate and up-to-date information on time regarding operational status, transaction details, cost items, and performance indicators.
This approach supports companies’ decision-making processes while increasing operational control and offering a sustainable management framework for foreign trade activities.
DIGITAL COMMUNICATION AND REMOTE MANAGEMENT
Our company has been actively using video conferencing technologies for many years. Meetings and training sessions conducted between operation centers and branches are regularly held in digital environments; in this way, information sharing is accelerated and organizational coordination is strengthened.
SOFTWARE DEVELOPMENT AND PROCESS MEASUREMENT
Thanks to the digital platforms developed specifically for our company, reporting related to foreign trade processes is presented in a flexible and dynamic structure. Operational visibility is enhanced through customized reports defined in line with our clients’ business processes.
CRM AND OPERATIONAL SOFTWARE
To ensure effective management of customer relations, monitoring of sales activities, and generation of actionable data, CRM solutions on our company’s digital platform are utilized.
Software solutions tailored to operational needs are used in the management of foreign trade and customs clearance operations, as well as in electronic data transfer processes with public institutions, and these systems are continuously improved in parallel with expectations and process development.
PROCESS MANAGEMENT, TRANSPARENCY, AND EFFICIENCY
With full awareness of the importance of transparency and control in customs and foreign trade operations, we make our processes and system infrastructure directly accessible to our clients. In this way, you can monitor every stage of your transactions and maintain full control over your operations.
- The processing status of customs declarations can be tracked online in real time, and automatic reports can be obtained through the system.
- All declaration-related documents and records can be easily accessed through our secure E-Archive infrastructure.
- Through customized reports prepared in line with your operational needs, declaration data, process steps, and cost items are shared transparently.
- Defined performance targets related to processes are monitored and reported regularly, ensuring continuous improvement.
OPERATIONAL EFFICIENCY AND DIGITAL CONTROL
Thanks to our electronic data transfer infrastructure, declaration and status information is transferred quickly and through a standardized structure between systems. While this structure increases speed in operational processes, it also minimizes manual work and the risk of errors.
Through system integrations, all payment records made on your behalf are shared electronically, shortening pre-accounting processes and enabling you to track your costs more effectively.
Through the control and verification mechanisms applied in our IT systems, standardization is ensured across processes and the prevention of possible errors is targeted.
